EMC unveils comprehensive solutions for IP telephony management

EMC has licensed Integrated Research's Prognosis technology for use in its EMC Smarts VoIP Performance Manager and Performance Reporter products. Denver-based Integrated Research is a leader in VoIP management technology.

EMC promises deep integration between Prognosis and other EMC tools, including its storage offerings.

EMC's VoIP products are geared toward maintaining network availability, while the Prognosis addition will detect and analyze causes of VoIP performance issues, such as providing metrics on jitter or latency.

Smarts VoIP Performance Manager and Smarts VoIP Performance Reporter provide information about phone calls, phone extensions, voice quality, availability of the telephone service and interconnections to telecommunications providers, according to the company. In addition, they monitor call volumes, call quality, and route patterns to ensure service levels are being met and offer both real-time and historical performance and trend reporting.

The two new tools support Cisco Unified Communications Manager and Unified CallManager, as well as Avaya Communications Manager. While the reporting and performance tools complement the Smarts systems management, they will also work with other systems management solutions.

These offerings, which range from about $25 to $35 per phone depending on configuration and volume, extend EMC's systems management portfolio.