Business use VoIP to improve productivity

New research by Dimension Data shows that businesses are increasingly adopting unified communications and IP telephony in order to help improve worker productivity.

Organisations surveyed by Dimension Data reported that they were turning to internet communications technologies to give employees greater flexibility, increase customer satisfaction and cut costs.

Around 60 percent of the companies surveyed already used virtual private networks (VPNs) to provide employees with remote access to company networks and web-mail.

Dimension Data also found that many enterprises would like to offer VoIP telephony or softphone [telephony through computer terminal] in the future.