VoIP brings success to Capital One

Financial service firm, Capital One, credits its Future of Work initiative, a major network upgrade, with its recent success.

The company has rolled out a VoIP service which allows employees to be mobile and stay connected.

The VoIP deployment, known as My Phone, My Way, gives each employee a single phone number which they can carry with them. This allows them to work in any building and log in to their phone.

Employees are equipped with a Cisco VoIP phone, a BlackBerry, and a notebook PC.

The system has allowed Capital One to consolidate its data and voice networks to a single vendor, simplifying management and making it easy to monitor costs.

VoIP has also provided a 50% increase in real estate efficiency. Because VoIP allows workers to telecommute, fewer employees require permanent office space.

All that is required is a docking station to temporarily plug in when necessary.