Eircom developing Ireland’s largest VoIP network

Working on behalf of AIB to develop its next-generation integrated data and voice network, 5,000 Cisco IP phones will be used across the company’s IP telephony IT infrastructure as part of the ‘One Network IP Telephony Project’. One Network is an excellent example of innovation in using next-generation networking to deliver business benefits and innovative financial services.

The second phase of the One Network project will make IP-based contact centre functions available to AIB call centre agents dealing with AIB customers.

Further stages will be developed that will implement more advanced IP telephony features like call recording, call centre call routing technology and announcement functionality.

The VoIP network will be the largest and also one of the most advanced in the country. As well as using core technology with Cisco IPT servers and routers, Eircom has also added more functionality. This included gateways to existing analogue phone networks, call tracking and data traffic monitoring for optimum bandwidth requirements.

The AIB and Eircom teams benefited from structured programme management to deliver the new network on time and on budget, while meeting demanding test criteria for quality, performance, reliability and resilience.