Avaya announces VoIP innovations for UK SMEs

Telecommunications company, Avaya Inc, is introducing new services which could bring enhanced communication capabilities to UK businesses.

Avaya has enabled its one-X Mobile client software to work with Apple’s iPhone. The software will allow the iPhone to be integrated into most enterprise IP telecoms networks.

Avaya’s downloadable interface coverts the iPhone and other mobile devices from companies such as RIM, Palm, Motorola, LG, Nokia, Samsung, Sanyo and Sony Ericsson, into another endpoint on the corporate network.

The company plans to release its one-X Mobile client software in Europe, in the first quarter of 2008.

Avaya has also added a telecommuter mode software enhancement to its Avaya IP Office portfolio for SMEs. Avaya IP Office provides telephony, messaging, networking, conferencing and customer management functionality.

The software is being used by Informe Ltd, a UK communications system provider. Through the telecommuter mode, Informe’s workers have access to the company’s headquarters, from anywhere in the world, via an internet connection.

Via any phone, mobile or land-line they can use the IP Offices features available in their office. They can also record and store their calls.

The telecommuter mode feature routes calls over the public switched telephone network rather than over the Internet, to ensure voice quality.

Users have access to features such as call transfer, speed dial and account codes, from their desktop or laptop PC, even when they are away from the office.