8el launches on demand call recording

8el has launched ‘On demand call recording’ on CallPort, its business VoIP platform.

This new feature is designed to make it easier to activate and manage call recording, than was possible with ISDN call recording, even for remote workers.

CallPort was developed in response to demand from consumers and businesses for a call recording system that is intuitive to use.

The system requires no capital outlay, and no additional equipment is required.

It allows call recording to be activated and terminated with just one key command, and calls can be converted into data files for translation via computer.

The system also features a remote, pin-activated ‘listen-in’ facility. Both the ‘listen-in’ feature, and call recording, can be activated remotely. This means that a call-centre trainer or manager can listen-in to calls made by a home-worker.

Once made, the call recordings can be accessed over a secure Web interface for translation, and can be linked into case files and databases.

The CallPort VoIP service is targeted at businesses ranging from SMEs to corporate.