VoIP requires good management

Aberdeen Group has published a new report, ‘Benchmarking VoIP Performance Management’, which claims that VoIP services are only effective if they are well managed.

According to Aberdeen Group’s research, well-managed VoIP services can provide 93 per cent better quality than poorly-managed services, and are four times more likely to experience a reduction in call failure rates.

In order to manage VoIP services effectively, the report points to the use of the appropriate technology tools, which provide visibility into VoIP performance and the ability to prioritise network traffic and resolve problems.

The research found that organisations are investing significantly in VoIP, with 48 percent of end-points IP enabled, in order to save on telecoms costs and to benefit from the advanced features provided by the service.