Sigma Systems expands operations with Suddenlink

Suddenlink Communications and Sigma Systems today announced that they are extending their long-standing relationship to power a new addition to the Suddenlink services portfolio: Advanced Commercial VoIP services for small and medium businesses (SMB).

“We have had a great deal of success with our existing Sigma deployment, which automates the fulfilment of advanced IP services including residential voice and high-speed data. As a result, Sigma’s Hosted Commercial Voice Service Package, as well as the new Release 4.0 of its Service Management Platform, was the clear choice for Suddenlink’s commercial voice initiative,” said Bob Putnam, Chief Information Officer for Suddenlink Communications.

Sigma’s Hosted Commercial Voice Service Package automates the complex IP service fulfilment functions required to deliver voice services with a full set of calling features, including call display, call forwarding, call answer and hunt groups, as well as innovative IP-based communication features such as find me/follow me and unified messaging.

As well, it enables operators like Suddenlink to rapidly create new bundles of commercial services in demand with the requirements of their SMB customers and manages the complexity of inter-carrier (e-bonding) gateway processes.

When it is time to fulfil orders, Sigma’s underlying Service Management Platform supports shorter order intervals, significant reductions in order fallout and faster problem resolution.

The end result is that voice service delivery is optimised for customer satisfaction, increased revenue and reduced operations costs.

Sigma has delivered approximately 100 million managed services for individual, bundled and converged services worldwide.

In addition, its solutions have deployed over six million voice lines worldwide.

About Sigma Systems
Sigma’s powerful OSS solutions enable Communications Service Providers (CSPs) to deliver any service, over any access technology to any device.

The company’s software solutions include products for the fulfilment of Triple, Quad and All-Play services – defined as “New Services…Delivered”.

About Suddenlink Communications
Suddenlink is a U.S. cable broadband provider, supporting the information, communication and entertainment demands of approximately 1.3 million customers.