Reigate and Banstead Borough Council to use speech self service payments

Not previously known for being on the cutting edge of Silicone valley, Reigate and Banstead Borough Council has decided to opt for a 21st century solution for its automated payment transactions.

The council has taken on Telephonetics VIP speech self service solution which is the latest in speech recognition and voice automation payment methods to service around 50,000 homes in Reigate and Banstead with approximately 127,000 residents .

The system will be introduced gradually, at first the Council will use the speech self service technology to process payment transactions such as parking fines or council tax bills.

Reigate and Banstead has been using VIP’s ACD solutions for some time and are now actively seeking ways to broaden their self service solutions for the county’s citizens.

The next stage of the implementation will involve other services that do not include payments such as residents being able to report minor problems such as abandoned vehicles or a missed refuse collection.

They will then move on to use the system for applications such as updating the electoral register each year.

About Telephonetics VIP

Telephonetics VIP process 35 million minutes of speech recognition per annum, across 20,000 telephony channels, via its carrier class Voice XML hosting platform or customer premises solutions. They are head-quartered in Hemel Hempstead
Hertfordshire UK with an office in Poole, Dorset.

Established in 1993, Telephonetics VIP Ltd is a provider of hosted and customer premises speech recognition and voice automation solutions. With solutions for self-service, call steering, mobility, outbound messaging and business continuity,

Telephonetics VIP Ltd has a global network of customers including 80% of the major UK multiplex cinemas and 50% of the NHS Acute Health Trusts, as well as a number of Global 1000 financial services companies