Daily VoIP News Digest
Sunday 28th of June 2009

VoIP brings success to Capital One

by Jan Harris
November 19, 2007

Financial service firm, Capital One, credits its Future of Work initiative, a major network upgrade, with its recent success.

The company has rolled out a VoIP service which allows employees to be mobile and stay connected.

The VoIP deployment, known as My Phone, My Way, gives each employee a single phone number which they can carry with them. This allows them to work in any building and log in to their phone.

Employees are equipped with a Cisco VoIP phone, a BlackBerry, and a notebook PC.

The system has allowed Capital One to consolidate its data and voice networks to a single vendor, simplifying management and making it easy to monitor costs.

VoIP has also provided a 50% increase in real estate efficiency. Because VoIP allows workers to telecommute, fewer employees require permanent office space.

All that is required is a docking station to temporarily plug in when necessary.

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