VoIP brings success to Capital One
by Jan Harris
November 19, 2007
Financial service firm, Capital One, credits its Future of Work initiative, a major network upgrade, with its recent success.
The company has rolled out a VoIP service which allows employees to be mobile and stay connected.
The VoIP deployment, known as My Phone, My Way, gives each employee a single phone number which they can carry with them. This allows them to work in any building and log in to their phone.
Employees are equipped with a Cisco VoIP phone, a BlackBerry, and a notebook PC.
The system has allowed Capital One to consolidate its data and voice networks to a single vendor, simplifying management and making it easy to monitor costs.
VoIP has also provided a 50% increase in real estate efficiency. Because VoIP allows workers to telecommute, fewer employees require permanent office space.
All that is required is a docking station to temporarily plug in when necessary.
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