8el launches operator console for CallPort VoIP service
by Jan Harris
February 4, 2008
8el, the managed voice and data communications provider, has announced an Operator Console for its CallPort VoIP service.
The new console eliminates the need for an operator on every site, and also provides advanced call handling features.
According to 8el’s commercial director, John Rees, the console puts CallPort technologically ahead of any other IP Centrex voice service on the market.
IP Centrex systems allow calls to be diverted via alternative routes, compared with IP PBXs, where the service is point to point.
IP Centrex systems, however, have been criticised for a lack of central operator administration. The new console addresses this issue and provides the call management features found in advanced PBX solutions.
These features are activated via an intuitive Windows-based user interface, with ‘drag and drop’ tools.
The system allows call management to be centralised, with a remote operator having full control in case of a local failure. An operator could even maintain full switchboard functionality working from a laptop at home.
CallPort is designed for businesses with between 50-1500 users. It provides free local and national calls, plus integration with mobile phones. The system can run alongside an existing PBX.
8el, which is based in Reading, Berkshire, is the trading name of Aggregated Telecom Limited.
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